Ramya
Ramya
Description
Old Age Home Service
Old Age Home Service
Category
Category
Service and Futures
Service and Futures
My Role
My Role
We as a group together did research methods on chart paper in classroom
I worked on ideating and developing App UI Screens , After Effects intro videos for the feature of the app, Made Mind Map, Delivery Box, Ramya Intro
ADI Awards:
Presented 'Ramya', a UX redesign project aimed at improving the quality of life in old age homes, resulting increase in user engagement
We as a group together did research methods on chart paper in classroom
I worked on ideating and developing App UI Screens , After Effects intro videos for the feature of the app, Made Mind Map, Delivery Box, Ramya Intro
ADI Awards:
Presented 'Ramya', a UX redesign project aimed at improving the quality of life in old age homes, resulting increase in user engagement
Duration
Duration
1 month
1 month
The Team
The Team
Nature of the Project
Nature of the Project
A project addressing gaps in old age home services, helping families stay in touch.
A project addressing gaps in old age home services, helping families stay in touch.
Nature of the Project
A project addressing gaps in old age home services, helping families stay in touch.
Design
Why
Infrequent or unclear updates about their loved one’s status
Inadequate response to evolving needs
Moving into an old age home is associated with significant distress
Emotional distress cause of steriotype about sending to old age home
Infrequent or unclear updates about their loved one’s status
Inadequate response to evolving needs
Moving into an old age home is associated with significant distress
Emotional distress cause of steriotype about sending to old age home
Design
Infrequent or unclear updates about their loved one’s status
Inadequate response to evolving needs
Moving into an old age home is associated with significant distress
Emotional distress cause of steriotype about sending to old age home
Visit to old age home
During our visit to the old age home, we saw old people, managers, residents family who shared their stories
During our visit to the old age home, we saw old people, managers, residents family who shared their stories
Visit to old age home
During our visit to the old age home, we saw kind old people who shared their stories
Visit to old age home
During our visit to the old age home, we saw kind old people who shared their stories
Research
We collectively did Research, Customer gap model, Value creation, Value equation, Personas as a group .
We collectively did Research, Customer gap model, Value creation, Value equation, Personas as a group .
Research
We collectively did Research, Customer gap model, Value creation, Value equation, Personas as a group .
Research
Research that we collectively did as a group in our classrooms.
Value Equation
Value Equation
Emotion
Emotion
Generate
0/5
0/5
Moving into an old age home can be stressful and lonely.
Moving into an old age home can be stressful and lonely.
Knowledge
Knowledge
Generate
0/5
0/5
Families don’t get enough updates about their loved ones' health and daily lives
Families don’t get enough updates about their loved ones' health and daily lives
vALUE CREATION
We found that basic care services are important, but extra features like,
real-time updates
emotional support
make the experience much better, for both seniors
and their families.
make the experience much better, for both seniors and their families.
make the experience much better, for both seniors and their families.
vALUE CREATION
We found that basic care services are important, but extra features like,
real-time updates
emotional support
We found that basic care services are important, but extra features like,
make the experience much better, for both seniors and their families.
CUSTOMER GAP Model
Shows gaps between customer needs and company services.
knowledge
policy
delivery
clear communication
delivery
clear communication
to meet customer expectations.
CUSTOMER GAP Model
The Customer Gap Model shows gaps between customer needs & company service.
knowledge
policy
delivery
clear communication
delivery
clear communication
to meet customer expectations.
how might we
These were all possible outcomes we found out in the situation that would help making it better
Streamline onboarding to make it stress-free to log residents of old age home
Keep families connected to daily routines and well-being updates.
Our Solution
Discovering and dealing with the current scenario
How might we
These were all possible outcomes we found out in the situation that would help making it better
These were all possible outcomes we found out in the situation that would help making the situation better for the user
Streamline onboarding to make it stress-free to log residents of old age home
Keep families connected to daily routines and well-being updates.
Problem
Updating their families can be hard. It's tough for the staff and makes it tricky for families to stay in touch. Updates don't come often and communication is unclear.
How we handled
We made an app for old age homes. Staff can keep track of the people living there through a dedicated dashboard and send updates to their families.
Ramya
The app offers real-time updates on meals, medicines, and events, while managers streamline operations through a dedicated dashboard.
what does ramya mean ?
रम्य Ramya
Symbolizes an environment that is delightful, elegant, and pleasing to the sense. This name evokes a sense of together living.
Our Solution
Discovering and handeling of the current scenario
Problem
Updating their families can be hard. It's tough for the staff and makes it tricky for families to stay in touch. Updates don't come often and communication is unclear.
How we handled
We made an app for old age homes. Staff can keep track of the people living there through a dedicated dashboard and send updates to their families.
Ramya
The app offers real-time updates on meals, medicines, and events, while managers streamline operations through a dedicated dashboard.
What does ramya mean ?
रम्य Ramya
Symbolizes an environment that is delightful, elegant, and pleasing to the sense. This name evokes a sense of together living.
Redefining Elderly Care with Dignity
Ramya transforms elderly care challenging old age home stereotypes in the Indian context and offering a modern, dignified alternative
Simplify Management
The app offers real-time updates on meals, medicines, and events, while managers streamline operations through a dedicated dashboard.
Enhancing overall care and connection
Unique features like the Memory Box, live event streaming, health tracking, and hobby clubs ensure a personalized experience, enhancing overall care and connection.
Redefining Elderly Care with Dignity
Ramya transforms elderly care challenging old age home stereotypes in the Indian context and offering a modern, dignified alternative
Simplify Management
The app offers real-time updates on meals, medicines, and events, while managers streamline operations through a dedicated dashboard.
Enhancing overall care and connection
Unique features like the Memory Box, live event streaming, health tracking, and hobby clubs ensure a personalized experience, enhancing overall care and connection.
Redefining Elderly Care with Dignity
Ramya transforms elderly care challenging old age home stereotypes in the Indian context and offering a modern, dignified alternative
Simplify Management
The app offers real-time updates on meals, medicines, and events, while managers streamline operations through a dedicated dashboard.
Enhancing overall care and connection
Unique features like the Memory Box, live event streaming, health tracking, and hobby clubs ensure a personalized experience, enhancing overall care and connection.
Redefining Elderly Care with Dignity
Ramya transforms elderly care challenging old age home stereotypes in the Indian context and offering a modern, dignified alternative
Simplify Management
The app offers real-time updates on meals, medicines, and events, while managers streamline operations through a dedicated dashboard.
Enhancing overall care and connection
Unique features like the Memory Box, live event streaming, health tracking, and hobby clubs ensure a personalized experience, enhancing overall care and connection.
Story boarding
Strengthening Family Bonds through, real-time care:
Ramya in Action
Strengthening Family Bonds through, real-time care:
Ramya in Action
Service blue print
The blueprint shows :
Service Recovery Loop
when failures occur in missed updates or meal an alert is sent to the responsible person for manual correction.
Service Encounter
Impact on User (Family) Experience
Transparent and timely updates are directly linked to family satisfaction
Crucial in maintaining emotional well-being of both the elderly and their families
How might we
These were all possible outcomes we found out in the situation that would help making it better
Streamline onboarding to make it stress-free to log residents of old age home
Keep families connected to daily routines and well-being updates.
Our Solution
Discovering and dealing with the current scenario
What is ramya
रम्य Ramya
Symbolizes an environment that is delightful, elegant, and pleasing to the sense. This name evokes a sense of together living.
Problem
Updating their families can be hard. It's tough for the staff and makes it tricky for families to stay in touch. Updates don't come often and communication is unclear.
How we handled
We made an app for old age homes. Staff can keep track of the people living there through a dedicated dashboard and send updates to their families.
Ramya
The app offers real-time updates on meals, medicines, and events, while managers streamline operations through a dedicated dashboard.
Service blue print
The blueprint shows a "Service Recovery" loop
Service Recovery Loop
when failures occur, an alert is sent to the responsible person for manual correction.
Service Encounter
Impact on User (Family) Experience
Timely updates are directly linked to family satisfaction
Crucial in maintaining emotional well-being of both the elderly and their families
Service blue print
The blueprint shows a "Service Recovery" loop
Service Recovery Loop
when failures occur, an alert is sent to the responsible person for manual correction.
Service Encounter
Impact on User (Family) Experience
Transparent and timely updates are directly
linked to family satisfaction
Crucial in maintaining emotional well-being of both the elderly and their families
Story boarding
Strengthening Family Bonds through, real-time care:
Ramayata in Action
Story boarding
Strengthening Family Bonds through, real-time care:
Ramya in Action
Instant Manager Alerts
Allows family to instantly notify if there are missing updates about their loved one.
Real Time Emotional Updates
Provides a quick emotional snapshot that builds trust and transparency.
Health Dashboard
This is designed for elderly residents and caregivers to efficiently track vitals
Caretaker for a Family Event
Request a dedicated caretaker to accompany your loved one to family events.
swipe to notify
Simple yellow swipe button allows family members to
instantly notify the care home manager if there are missing updates about their loved one staying in old age home.
Simple yellow swipe button allows family members to instantly notify the care home manager if there are missing updates about their loved one staying in old age home.
Reduces waiting time
Ensures faster responses and personalized care
Empowers families
Example: If a son notices there are no updates about his mother’s day, he can just swipe to send an alert and receive a response.
Stay Emotionally Connected
The Mood Tracker is designed to help families stay connected to the emotional well-being residing in old age homes.
How it Works:
Every day, care staff update the resident's mood status using an easy and intuitive slider with expressive icons ranging from
"Delighted" to "Disappointed."
Key Benefits:
Emotional Transparency
Track emotional patterns
Request for Caretaker
for a Family Event
Clavmen inspires creativity and makes learning piano fun. The sleek, lightweight body fits easily into gig bags for portability.
Easy Scheduling
Simply select Start Date and End Date from an intuitive calendar to book a caretaker for specific days.
Personalized Care
Ensure your loved one receives attentive support,companionship, and assistance during events.
Why It Matters
Supports social participation and engagement
for elderly residents
Helps your loved ones feel comfortable, cared for, and included during special family moments — even when you can’t be there. It encourages them to stay socially connected while giving you peace of mind.
Stay Emotionally
Connected
The Mood Tracker is designed to help families stay connected to the emotional well-being residing in old age homes.
How it Works:
Every day, care staff update the resident's mood status using an easy and intuitive slider with expressive icons ranging from
"Delighted" to "Disappointed."
Key Benefits:
Emotional Transparency
Track emotional patterns
Request for Caretaker
for a Family Event
Clavmen inspires creativity and makes learning piano fun. The sleek, lightweight body fits easily into gig bags for portability.
Easy Scheduling
Simply select Start Date and End Date from an intuitive calendar to book a caretaker for specific days.
Personalized Care
Ensure your loved one receives attentive support,companionship, and assistance during events.
Why It Matters
Supports social participation and engagement for elderly residents
Helps your loved ones feel comfortable, cared for, and included during special family moments — even when you can’t be there. It encourages them to stay socially connected while giving you peace of mind.
Photo Gallery and Highlights
View a curated gallery and event highlights
Health Update
Track daily vitals, medications, and appointments
OverView
All the Important Info in One Spot – The name, address, contact details, and website of the home are neatly organized, so there's no scrambling for details when needed.
Quickly see who’s in charge, their contact info, and how to reach them—because knowing the right person to call can save a lot of time.
OverView
All the Important Info in One Spot – The name, address, contact details, and website of the home are neatly organized, so there's no scrambling for details when needed.
Quickly see who’s in charge, their contact info, and how to reach them—because knowing the right person to call can save a lot of time.
Approval System
The Approval System in the dashboard is designed to streamline the process of managing caretaker
Fast Decision-Making
Accept & Reject buttons are prominent, ensuring quick actions without navigating elsewhere.
Enhanced Tracking & Transparency
Keeps a log of all approvals, ensuring accountability and easy follow-ups.
Never Miss a Moment, Stay Updated
Never Miss a Moment, Stay Updated
The Events UI Dashboard for "Ramya" is designed to help users stay updated on upcoming events, schedules, and reminders.
The Events UI Dashboard for "Ramya" is designed to help users stay updated on upcoming events, schedules, and reminders.
Event Cards for Quick Access
Displays events in card format with title, description, date, time, and publishing countdown.
Holidays List & Past Events Section
The holidays list provides an overview of major celebrations.
Effortless Care, Endless Comfort
Effortless Care, Endless Comfort
This section is designed to help staff efficiently manage residents by providing quick access to key details.
Residents List View
This Residents List View makes elderly care more efficient, transparent, and compassionate by streamlining data access, communication, and daily management.
Detailed View
Each resident’s preferences, routines, and needs are easily accessible.
Keeping Everything in One Place
Keeping Everything in One Place
All the Important Info in One Spot – The name, address, contact details, and website of the home are neatly organized, so there's no scrambling for details when needed.
Quickly see who’s in charge, their contact info, and how to reach them—because knowing the right person to call can save a lot of time.
A Clear Snapshot of Who Cares for Whom
A Clear Snapshot of Who Cares for Whom
Managing an old age home means ensuring residents receive the right care from the right people. This Staff Page is built for quick, effortless access to essential caregiver details.
Family Notes Matter
important notes like "Family wants to meet on Monday" ensure smooth coordination, keeping families informed and involved.
From dieticians to housekeeping supervisors, everyone is listed so that tasks are assigned to the right hands.
memory box
A special Memory Box to hold and cherish the moments you never want to forget with your loved ones.
behind the scenes
Design System
User Testing
Design System
User Testing
Card Sorting
7 candidates were selected to conduct this experiment within a
duration of 20-30 minutes per candidate
The photos and videos of the resident
were not easily accessible
After the using testing we reduced the less priority features like Doctor Appointment, unnecessary medical stats.
Event Care Taking requests section
was not clear
Buy A Feature
3 representatives were selected to conduct this
experiment within a duration of 15 minutes per candidate
Daily Communication, Memory Box, Book a full time caretaker for any event received a total of $300, $140, $130 as the highest paid or most wanted feature.
Similarly Emergency Communication,
All medical reports in one place,
Memory Journal received a total of
$120, $120, $105
Insights
More Case Studies
Our take on design, branding, digital craft, and the culture that shapes them.
Pashu Setu
3 months
Building an SMS based loan application allowing farmers to access livestock loans through SMS
Service Design
UX Strategy
Livestock loans
Build credit
Card Sorting
7 candidates were selected to conduct this experiment within a
duration of 20-30 minutes per candidate
The photos and videos of the resident were not easily accessible.
After the using testing we reduced the less priority features like Doctor Appointment, unnecessary medical stats.
Event Care Taking requests section was not clear.
Buy A Feature
3 representatives were selected to conduct this
experiment within a duration of 15 minutes per candidate
Daily Communication, Memory Box, Book a full time caretaker for any event received a total of $300, $140, $130 as the highest paid or most wanted feature.
Similarly Emergency Communication, All medical reports in one place, Memory Journal received a total of
$120, $120, $105
swipe to notify
Simple yellow swipe button allows family members to instantly notify the care home manager if there are missing updates about their loved one staying in old age home.
Reduces waiting time
Ensures faster responses and personalized care
Empowers families
Example: If a son notices there are no updates about his mother’s day, he can just swipe to send an alert and receive a response.
Stay Emotionally
Connected
The Mood Tracker is designed to help families stay connected to the emotional well-being residing in old age homes.
How it Works:
Every day, care staff update the resident's mood status using an easy and intuitive slider with expressive icons ranging from
"Delighted" to "Disappointed."
Key Benefits:
Emotional Transparency
Track emotional patterns
Request for Caretaker
for a Family Event
Clavmen inspires creativity and makes learning piano fun. The sleek, lightweight body fits easily into gig bags for portability.
Easy Scheduling
Simply select Start Date and End Date from an intuitive calendar to book a caretaker for specific days.
Personalized Care
Ensure your loved one receives attentive support,companionship, and assistance during events.
Why It Matters
Supports social participation and engagement for elderly residents
Helps your loved ones feel comfortable, cared for, and included during special family moments even when you can’t be there.
It encourages them to stay socially connected while giving you peace of mind.
Photo Gallery and Highlights
View a curated gallery and event highlights
Health Update
Track daily vitals, medications, and appointments
OverView
All the Important Info in One Spot – The name, address, contact details, and website of the home are neatly organized, so there's no scrambling for details when needed.
Quickly see who’s in charge, their contact info, and how to reach them—because knowing the right person to call can save a lot of time.
Approval System
The Approval System in the dashboard is designed to streamline the process of managing caretaker
Quick Decision Making
Accept & Reject buttons are prominent, ensuring quick actions without navigating elsewhere.
Enhanced Tracking & Transparency
Keeps a log of all approvals, ensuring accountability and easy follow-ups.
Never Miss a Moment, Stay Updated
The Events UI Dashboard for "Ramya" is designed to help users stay updated on upcoming events, schedules, and reminders.
Event Cards for Quick Access
Displays events in card format with title, description, date, time, and publishing countdown.
Holidays List & Past Events Section
The holidays list provides an overview of major celebrations.
Effortless Care, Endless Comfort
This section is designed to help staff efficiently manage residents by providing quick access to key details.
Residents List View
This Residents List View makes elderly care more efficient, transparent, and compassionate by streamlining data access, communication, and daily management.
Detailed View
Each resident’s preferences, routines, and needs are easily accessible.
Keeping Everything
in One Place
All the Important Info in One Spot
The name, address, contact details, and website of the home are neatly organized, so there's no scrambling for details when needed.
Quickly see who’s in charge, their contact info, and how to reach thembecause knowing the right person to call can save a lot of time.
Staff Page
This Staff Page is built for quick, effortless access to essential caregiver details.
Memory Box
A special Memory Box to hold and cherish the moments you never want to forget with your loved ones.
Family Notes Matter
important notes like "Family wants to meet on Monday" ensure smooth coordination, keeping families informed and involved.
From dieticians to housekeeping supervisors, everyone is listed so that tasks are assigned to the right hands.
behind the scenes
User testing
This Staff Page is built for quick, effortless access to essential caregiver details.
design System
This Staff Page is built for quick, effortless access to essential caregiver details.
Card Sorting
7 candidates were selected to conduct this experiment within a
duration of 20-30 minutes per candidate
The photos and videos of the resident were not easily accessible.
After the using testing we reduced the less priority features like Doctor Appointment, unnecessary medical stats.
Event Care Taking requests section was not clear.
Buy A Feature
3 representatives were selected to conduct this
experiment within a duration of 15 minutes per candidate
Daily Communication, Memory Box, Book a full time caretaker for any event received a total of $300, $140, $130 as the highest paid or most wanted feature.
Similarly Emergency Communication, All medical reports in one place, Memory Journal received a total of
$120, $120, $105